〔Abstract〕 Objective To investigate the medical experience of outpatients in Shenzhen People's Hospital as to provide a reference for further improvement of outpatient services. Methods A simple random sampling method was used to select 1638 outpatients in Shenzhen People’s Hospital in June and December 2019, and June and December 2020 as the research objects, to investigate the patient’s medical experience, analyze the patient’s satisfaction scores in each link and the trend of change, and analyze the degree of correlation between each link and overall satisfaction, and analyze the main problems existing in outpatient services. Results In 2020, outpatient satisfaction was 88.03 points, an increase of 1.40 points year-on-year. Outpatients had low evaluation scores on all indicators of the medical environment dimension, and high evaluation scores on all indicators of the diagnosis and treatment service dimension. The difference between the overall satisfaction of outpatients in 2019 and that in 2020 was not statistically significant, and the differences between "guidelines", "spatial distribution", "convenience of registration" and "doctors' privacy protection" in 2019 and those in 2020 were statistically significant (P < 0.05). “Guidelines” had the strongest correlation with overall patient satisfaction (0.913), and “privacy protection” had the weakest correlation with overall patient satisfaction (0.501). 401 outpatient feedback opinions and suggestions were collected, mainly focusing on the medical environment, service attitude, convenience facilities, waiting in line and so on. Conclusion It was recommended that hospitals, focusing on the dimension of the medical environment, continue to improve the outpatient medical experience and improve patient satisfaction by further strengthening the outpatient hygiene and cleaning, planning the labeling guidelines, optimizing the medical procedure, and improving the medical order.